Your satisfaction is our priority. If you receive a product with a defect, please follow the steps below:

1. Notification Within 48 Hours: Inform us of any defects within 48 hours of delivery via WhatsApp or email. Timely notification is necessary for us to process your return/exchange request.
2. Return/Exchange Eligibility: Returns/Exchanges are only applicable if the product has a defect. The return request must be placed within the same 48-hour window from delivery.
3. Unboxing Video for Safety: We strongly recommend recording a video of the unboxing. This helps us verify the defect and ensures a smoother resolution in case of any disputes.
4. Refund Process: Refunds will be initiated once we receive and inspect the returned product. Typically, the refund process takes 2-5 business days from the date we receive the product.

We appreciate your understanding and cooperation. For any questions or assistance, feel free to reach out!